Lerch Bates Inc. Building Insight

Global Leaders in Technical Consulting for the Building Industry

Lerch Bates Appoints Jim Turner Project Manager, Great Lakes Region

Industry Veteran Has More Than 22 Years of Experience in Vertical Transportation Industry

Jim TurnerLerch Bates announced that vertical transportation industry leader Jim Turner has been named project manager, elevator consulting group, in its Great Lakes area office. Turner joins the world’s oldest and largest consulting firm for vertical transportation, façade access and building logistics armed with more than 22 years of comprehensive experience in the elevator and escalator industry and with professional services firms in the building industry.

Turner is tasked with supporting the Great Lakes Region’s operations by providing vertical transportation consulting services for new installation designs, maintenance, due diligence and modernization projects with a particular focus on the greater Chicago area.

“Our project manager team continues to grow with the brightest and most talented professionals in the industry,” said Lerch Bates President and CEO Bart Stephan. “Jim is a respected and renowned leader in vertical transportation and I’m delighted that he has joined our Great Lakes Region. He’s the perfect fit for Lerch Bates as our firm continues to expand in the Chicago metropolitan area.”

Turner most recently served as national project developer at mechanical, electrical and plumbing industry leader KJWW. He spent the entirety of his vertical transportation career working for Montgomery Elevator Company and KONE. Following assignments in the Montgomery/KONE branch network, Turner focused the majority of his career on the development of the modernization business line. As vice president, modernization, he supported all elements of the modernization business including new product introduction, sales, engineering and installation.

Turner holds a Bachelor of Science degree in civil engineering technology from Southern Illinois University and management certification from KONE Executive Edge/London Business School.

Lerch Bates To Provide Maintenance Management Services For Retailer Forever 21

Three-Year Contract Includes 144 Stores in the United States and Puerto Rico

Los Angeles-based fashion retailer Forever 21 has selected Lerch Bates to provide elevator and escalator management services for 144 stores located throughout the United States and Puerto Rico.

Lerch Bates, an international consulting firm for vertical transportation, façade access and materials management, has designed a custom maintenance management program for Forever 21 that includes 168 elevators and 238 escalators. The three-year contract includes the evaluation of all service contracts with elevator and escalator repair companies, managing the rebidding process for new service contracts, selecting new elevator and escalator service providers and reviewing all service invoices to ensure accuracy. Lerch Bates also will perform on-site surveys and equipment analysis, maintenance audits of the systems, compilation of statistical analysis reports, reviews of maintenance findings and development strategies for the systems.

“Lerch Bates has seen remarkable growth recently with the demand for elevator and escalator management services,” said Jeff Marsh, Lerch Bates’ vice president of business development and marketing. “Forever 21 is a rapidly expanding international brand and we are eager to begin consulting for yet another thriving global company.”

Lerch Bates announced in March that it had been selected by Hilton Worldwide, Inc. to provide elevator and escalator maintenance management services for the company’s Hilton portfolio in the United States. The firm designed a custom maintenance management program to support and improve the ongoing maintenance and repair of Hilton’s elevators and escalators. The Hilton owned, managed and franchised properties participating in the program exceeds 4,300 elevators and escalators in more than 1,400 hotels across the country.

Founded in 1947, Lerch Bates is the oldest and largest vertical transportation consulting firm in the world and has consulted on the elevator and escalator systems of many of the world’s tallest buildings. The firm relies on its unique expertise in elevator engineering and technology to design and modernize elevator systems all over the world including the 2,717-foot Burj Khalifa in Dubai, United Arab Emirates, 1,667-foot Taipei 101 in Taipei, Taiwan, 1,476-foot Nanjing Greenland Financial Center in Nanjing, China and 1,389-foot Trump International Hotel & Tower in Chicago, Illinois.

Forever 21, Inc., headquartered in Los Angeles, is a specialty retailer of women’s and men’s clothing and accessories, known for offering the hottest and most current fashion trends at a great value to consumers. Forever 21’s model of fast fashion works by keeping the store exciting with fresh merchandise offerings brought in -more- Lerch Bates/Forever 21 Page 2 daily. The retailer operates over 450 stores in the United States with international operations in Bahrain, Canada, Indonesia, Japan, Jordan, Korea, Kuwait, Malaysia, Oman, Saudi Arabia, Singapore, Thailand, and UAE (Dubai and Abu Dhabi).

Lerch Bates Appoints Dana Crawford Senior Project Manager, Strategic Accounts

Crawford Oversees Projects and Business Relationships with Strategically Assigned Accounts

CrawfordDanaLerch Bates announced Dana Crawford has joined the international consulting firm for vertical transportation, façade access and materials management as senior project manager, strategic accounts group. Crawford is an accomplished leader with more than 20 years of experience in sales management, staff leadership and strategic business planning.

Crawford oversees strategic account relationships as well as develops new strategic account clients in her new role with Lerch Bates. She has been in the elevator industry for 16 years and served as a sales manager and executive account manager at Otis Elevator Company for 13 years in the greater Los Angeles market. She designed tactical programs and initiatives to grow all facets of the company’s service business including repairs, modernizations, retention and acquiring new business. She also spent time working with KONE and Arizona Elevator Company giving her broad knowledge in the elevator industry.

“Dana Crawford is a seasoned veteran with remarkable experience with sales and account management,” said Lerch Bates President and CEO Bart Stephan. “She brings a strong background in leadership and coaching which will be a great asset to her success. We are pleased that she has joined our talented team of project managers.”

Crawford earned a Bachelor of Business Administration degree from New Mexico State University and a Master of Business Administration degree from Pepperdine University’s Graziadio School of Business and Management. She also is a certified Co-Active Coach® from Coaches Training Institute (CTI) and a Master Graduate of Rapport Leadership International.

Elevator Maintenance V3.0

In 2005 I published a brief for our clients on the status of elevator maintenance. This portion of the industry’s “bread and butter” as coined by Peter Leavers in his post on facilities-manager.co.uk has changed more in the last 10 years than the previous 40. So much so that my 2005 brief is probably out of date. So here’s an update:

The equipment is better. Today’s installations are MRL gearless machines which require less maintenance. This sole product line has influenced that way service companies approach maintenance.

Maintenance is more regulated by code than ever before. Previously the market drove maintenance habits, today, code requires an MCP – maintenance control program for every unit. Our word of caution – the equipment owner is required to ensure the MCP is in place and is followed. One of our peers, John Koshak, has authored two books as well as articles in Elevator World explaining the MCP as a contractor requirement.

Remote monitoring has improved and remote diagnostics is being used to varying levels. Safe to assume that remote repair is in the background somewhere.

Another safe assumption…it will be less than 5 years before V3.0 is outdated and we will be writing about Elevator Maintenance V4.0.

Bags Fly for Free!

Herb Kelleher’s Southwest Airlines legacy lives on.  Through his creative leadership, SWA, not only benefited from a niche in the market, but became a leader in customer service.  For major industries, it is very easy to ‘continue-to-continue’, instead of taking a hard tack into a prevailing headwind and creating a ‘New Best Thing.’

Advance elevator and escalator monitoring and intelligence are one of these ‘New Best Things.’  Real time monitoring, statistical analysis and predictive service indicators allow building owners, facility managers and extend the life of expensive assets and increase responsiveness of the equipment.  Just like Southwest, it takes a company that is willing to take a hard tack into the wind to create massive value from a simple concept.

Insitu Photography, LLC

Six years ago, Chuck Olsen, then President of Lerch Bates, took a simple concept … ‘Real time elevator monitoring’ and gave it a unique twist.  The twist focused on the analysis and presentation of elevator monitoring data in a manner that created demonstrable value for building owners working in partnership with their service maintenance providers.

For the building owner or a facilities director, he now had access to third-party independent data from one of the most expensive mechanical assets in their building.  They now had information that allowed them to make intelligent decisions on maintenance, equipment modernization and user satisfaction.  He now knows that quality of the service being provided be the installed vertical transportation unit.

For the maintenance company, using this data in partnership with the building owner creates a tight working partnership.  The maintenance company now can tailor its approach to the building to the exacting needs of the owner.  The maintenance company reduces it’s labor exposure, can better anticipate the needs of the owner and provides a better relationship with the owner.

Everyone wins!

With SWA, – ‘Bags Fly Free’.  This simple concept has allowed this airline to soar to new heights, and as Herb Kelleher as said , “We defy gravity!”  Elevators, escalators, moving walkways, dumbwaiters and other vertical transportation devices have ‘Free Bags’… they are called ‘Operational Statistics’.  They are available from almost any device and available to building owners and facility managers to allow them to improve efficiency, reduce maintenance, and put them back in control of their assets.

‘Ding’ – You are Free to Move Around Your Building.